Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding Sentara services. Staff education to improve patient satisfaction is also expected.<br /><br />Qualifications<br /><br /><strong>Education Level</strong><br />Bachelor's Level Degree<br /><br /><strong>Experience</strong><br />Required: Customer Service – 2 years<br /><br />Preferred: Mediation – 2 years, Patient Advocacy – 2 years<br /><br /><strong>License</strong><br />None, unless noted in the "Other" section below<br /><br /><strong>Skills</strong><br />Required: Microsoft Office<br /><br />Preferred: None, unless noted in the "Other" section below<br /><br /><strong>Other</strong><br />Minimum two (2) years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts preferred.

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