Overview

This position is responsible for managing the Dynamics Customer Relationship Management (CRM) system on a day-to-day basis. The primary role of this individual will be to configure the CRM product interfaces to meet the needs of the business departments. This position will interface with various teams and produce all the reporting needed on a daily, weekly, and monthly basis.

PRIMARY RESPONSIBILITIES:

? Manage the Dynamics CRM application and manage data integrity within the system and the database
? Building and maintaining custom reports and dashboards specific to dept. /user needs
? Design and implementation to automate business processes workflows, business rules, and calculated fields
? Importing and exporting of data as required to synchronize back end systems
? Providing central point of contact for all changes, requests & system altercations
? Creating or updating training manuals, policies, procedures
? Providing support for all system users
? Recommending control of access rights, security settings, and user privileges
? Provisioning all new users, providing system training and customization
? Maintain and expand the database prospects of the Organization
? Provide special reports to the Business Development Managers as needed

KNOWLEDGE AND SKILL REQUIREMENTS:
? Bachelors? Degree
? Experience developing/administering Dynamics CRM
? Knowledge of database schemas, both relational and multidimensional
? Experience creating and deploying SQL Server Reporting Services (SSRS) reports
? Experience with SQL query writing
? Experience with Visual Studio or other closely related programming language
? Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, CRM, and SQL
? Experience working with the Microsoft .NET Framework
? Excellent oral and written communication skills
? Able to multi-task activities while shifting priorities
?

Benefits
Compensation Plan
?
Vacation & Sick Time
11 National Holidays
Medical, Dental and Vision
Life Insurance
S/T Disability Plan
L/T Disability Plan
401(k) Plan
Supplemental Insurance


More Jobs: