Overview

The Bilingual Customer Service Representative will report to the Key Account Manager. Primary responsibility is to support our customers as orders in both English and Spanish as needed. Role involves all aspects of customer service, sales management, and coordination with other departments.
KEY RESPONSIBILITIES:
Coordinate Customer Transactions
Generation of customer tickets, estimates, and order acknowledgements.
Accurate entry of tickets, estimates, and custom products.
Verify product, quantities, and pricing on all orders.
Provide Daily Customer Support
Follow up on customer inquiries and requests.
Maintain and update customer records and files.
Assist prospects with inquiries in becoming a customer.
Resolve Customer Complaints
Enter all customer complaints into log with detailed notes.
Work with Management to develop corrective actions based on customer complaints.
COMPETENCIES
Passion for customer service: Ability and desire to help both internal and external customers no matter how big or small the problem. Willingness to assist customers from the first interaction until customer has completed the enrollment or service
Strong familiarity with MS Office (Word, Excel, and Outlook)
Strong Analytical skills: ‘Problem solving and continuous improvement mentality’, Ability to solve practical problems and deal with a variety of concrete variables
Strong Communication skills (written and verbal): Speaks and writes clearly. Maintains high standard in all forms of communication, including email. Can prepare and present information for a diverse audience including customers, management, and outside vendors.
Persons with Experience in the following areas should apply:
Business development manager, customer relationship manager, restaurant, retail, full time, part time, entry level accounting, full time administrative assistant, receptionist, warehouse manager, retail associate, retail cashier, management, office assistant, office, clerical, office manager, insurance, customer service representative, leadership, operations manager, store manager, supervisor, director, teacher, project manager, communications, retail salesperson, customer service, marketing manager, marketing, territory manager, sales administrator, full time marketing executive, e-business, distribution manager, customer service clerk, call center agent, customer service director, customer service sales, field sales representative, account manager, advertising director, area sales manager, communications manager, full time communications director, media relations, public relations, e-commerce, sales, inside sales, outside sales, direct sales, insurance sales, executive administrative assistant, sports director, sports league official, business systems analyst, assistant manager, office support worker, admin support worker, human resources, full time recruiter, entry level recruiter, real estate, real estate agent, property management, training, develop, development, host, hostess, waitress, waiter, full time prep cook, restaurant manager


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