<b>Duties</b><br /><br /><b>Summary</b><br /><br />If you want to do interesting and challenging work and to make a contribution to national defense, DISA is a great place for you.<br /><br />DISA provides secure and reliable communications and computing support that enable the President and our military forces to communicate globally through voice, video, and data transmission. DISA is a leader within the Federal Government in implementing "people programs" and offers a broad range of quality-of-life and training programs.<br /> Learn more about this agency <br /><br /><b>Responsibilities</b><br /><br /><ul> <li>Plans, coordinates, evaluates and conducts progress reviews and makes recommended courses of action.</li> <li>Plans, conducts and implements business processes related to information systems applications development and projects</li> <li>Conducts interviews with customers and agency technical representatives resulting in the development of technical and non-technical documents.</li> <li>Develops and evaluates reports to provide statistical analysis of agency's performance in meeting customer demands.</li> <li>Develops strategies, plans and processes to effectively manage and track customer operational requirements and daily systems problems.</li> <li>Facilitates and monitors customer projects that involve implementing Information and Telecommunications Systems solutions quickly to meet the demands of the customer.</li> <li>Provides detailed briefings, customer service, and continuous and open communication between the customer and the agency on all service and support issues.</li> <li>Ensures the agency is aware of customer requirements and fulfills the customer?s needs.</li> <li>Serves as a Customer Advocate/Transition Liaison between internal and external customers.</li> </ul> <br /><br /><b>Travel Required</b><br /><br />Occasional travel – You may be expected to travel for this position.<br /><br />Supervisory status <br /> No <br /><br />Promotion Potential <br /> None <br /><br /></li> <b>Requirements</b><br /><br /><b>Conditions of Employment</b><br /><br /><ul> <li>U.S. Citizenship or National</li> <li>This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.</li> <li>Drug Testing Position</li> </ul> <br /><br /><b>Qualifications</b><br /><br />One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-12 within the federal service, which demonstrates the ability to perform the duties of the position, is required.<br /> <strong>Specialized experience is defined as</strong> working with senior level customers to resolve customer complaints. Experience updating policies and procedures for customer services and equipment.<br /><br /><strong>Volunteer Experience:</strong> Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.<br /><br />Prior to reporting for duty, selectee must hold a current TOP SECRET ADP II security clearance based upon a Single Scope Background Investigation (SSBI). Prospective candidates must meet criteria for Presidential Support Duty in accordance with DoD Directive 5210.55 (PSD Category II, minimum). Additionally, applicants must be prescreened for PSD suitability prior to selection. Furthermore, the incumbent shall be approved for access to Special Compartmentalized Information (SCI). <br /><br /><b>Education</b><br /><br /><strong>Education is not substitutable for specialized experience for this grade level.</strong> <br /><br /><b>Additional information</b><br /><br /><ul> <li>Moving costs MAY be paid–however–moving costs must be paid if a DISA employee is selected for the position.</li> <li>Recruitment, relocation, or retention incentives MAY be authorized.</li> <li>Telework availability will be based upon the mission requirements and supervisory determination.</li> <li>Selections are subject to restrictions resulting from DoD Program for Stability of Civilian Employment.</li> <li>A two year probationary period may be required.</li> <li>This is a Drug Testing position.</li> <li>Must be able to obtain and retain Presidential Support Duty access ("YANKEE WHITE") security clearance.</li> <li>Travel by military or commercial and/or surface means may be required.</li> <li>Incumbent is subject to recall or call back during off shift hours, 7 days a week, 24 hours a day. Incumbent may be subject to varying work shifts and work shift rotation for mission support requirement of 7 days a week, 24 hours a day, if required by upper management.</li> <li>We may use this announcement to fill additional vacancies within 90 days of the closing date.</li> <li>Males born after 12-31-59 must be registered or exempt from Selective Service (see http: www.sss.gov ).</li> <li><strong>Retired Civil Service Employee:</strong> Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, at http: www.dtic.mil/whs/directives .)</li> <li><strong>Interagency Career Transition Assistance Program (ICTAP) Priority Consideration: </strong>If you are a displaced Federal Civil Service employee and attain a rating of at least 90, you may be entitled to receive special priority selection under the ICTAP. For more information on ICTAP, click here ICTAP Guidance . <strong>NOTE: If you have never worked for the Federal Government, you are NOT ICTAP eligible.</strong></li> <li>If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .</li> </ul> <br /><br /><b>How You Will Be Evaluated</b><br /><br />You will be evaluated for this job based on how well you meet the qualifications above.<br /><br /><strong>IMPORTANT NOTE – YOU MUST FOLLOW ALL APPLICATION INSTRUCTIONS CAREFULLY. ERRORS OR OMISSIONS MAY AFFECT YOUR RATING.</strong><br /> Your application will be evaluated and rated under the Category Rating and Selection Procedures. We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. Please follow all instructions carefully. Errors or omissions may affect your rating. Eligible candidates will then be placed for selection consideration into 3 categories as described below: <li> <strong>Qualified Category:</strong> Meets the minimum qualifications and demonstrates minimum experience and/or training only based on responses to occupational questionnaire.</li> <li> <strong>Highly Qualified Category:</strong> Meets the minimum qualification requirements and demonstrates full-performance level experience based on responses to occupational questionnaire.</li> <li> <strong>Best Qualified Category:</strong> Meets the minimum qualification requirements and demonstrates experience as an expert in the field or recognized as a senior specialist, team lead, etc.</li> <strong>The Assessment Questionnaire takes approximately 15 minutes to complete and collects information on your education, training and experience related to the following critical competencies:<br /> <ul><li>Communication</li><li>Strategic Thinking</li><li>Technical Competence</li><li>Technology Management</li><li>Telecommunications</li><li>Telecommunications Security Management</li></ul></strong><br /> You can preview the Assessment Questionnaire here: https: apply.usastaffing.gov/ViewQuestionnaire/10535428 <br /><br /><b>Background checks and security clearance</b><br /><br />Security clearance <br /> Sensitive Compartmented Information <br /><br />Drug test required <br /> Yes <br /><br />Position sensitivity and risk <br /> Special-Sensitive (SS)/High Risk <br /><br />Trust determination process <br /> National security <br /><br /></li> <b>Required Documents</b><br /><br />You must provide a complete Application Package which includes:<br /><br />1. <b>Resume:</b> You are encouraged to choose only ONE method of submitting your resume. (HR will review the resume that the system date stamps as the latest one received and this may not be the resume, which best reflects your qualifications for the job and may result in an ineligible rating.) You may submit your resume by: attaching in your USAJOBS account. For assistance in preparing your resume, take a look at the DFAS Resume Tools .<br /> 2. <b>Complete Assessment Questionnaire: </b>Your resume must describe the quality of work in regards to responses to the occupational self-assessment questionnaire as they generate your numerical rating.<br /> 3. Other <b>Supporting Documents</b>.<br /> 4. <strong>Military Spouse Preference:</strong>Spousal Permanent Change of Station (PCS) orders or travel orders, marriage certificate/license and the Self-Certification form are required to claim Military Spouse Preference. <br /><br />The following supporting documents are ONLY required if applicable to your personal qualifications or status. They must be received by the closing date of the announcement or at the time of application if applying to an announcement with an extended closing date.<br /><br />1. <b>Transcripts and/or Certifications: All applicants to include current agency employees</b>, must submit proof of education if the job announcement requires education to meet the basic qualification requirements, or if substituting education to meet the specialized experience requirements. Many applicants must also submit documentation for proof of meeting the basic education requirement. For additional information on acceptable documents, click here Transcripts and Certifications. All applicants to include current agency employees/contractors must also document your education and/or certifications in your resume. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education.<br /> 2. <b>Cover Letter: </b>You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or determine eligibility for preference.<br /> 3. <b>Veterans Preference: </b>If you are claiming veteran's preference, you MUST submit the appropriate documentation. Failure to do so WILL result in the loss of veteran's preference, and will possibly impact your placement on the certificate. For more veterans' information please click here . <ul> <li>You <b>must</b> submit a copy of your DD Form-214, Certificate of Release or Discharge from Active Duty", showing the dates of active duty service, type of discharge and the character of service. Alternatively, If you are a current military member in active duty service and do not have a copy of your DD Form-214, you must submit a written documentation (certification) from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is submitted with your application for this position. The certification should also include your rank, dates of active duty service and what they condition of discharge is thought to be.</li> <li>If claiming 10-point preference and/or are a 30% or more Disabled Veteran, you <b> must </b> submit both a DD Form-214 or expected discharge documentation as described above AND a copy of a letter from the Department of Veterans Affairs (VA) or your branch of service certifying the presence of service-connected disability and indicating the percentage of disability </li> <li>If you are claiming eligibility based on 10-point derived veterans' preference (i.e. a spouse, widow/widower, or parent of a veteran claiming veterans' preference when the veteran is unable to use it), you must also submit a Standard Form 15 (SF-15) "Application for 10-Point Veteran's Preference" and any required documents indicated on the SF-15 to substantiate the claimed preference.</li> <li>Click to review veterans authorities and required documents that verify eligibility for VEOA, VRA and/or 30% or more disabled veterans hiring authorities .</li> </ul> 4. <b>Military Spouse Preference:</b> Copy of spousal travel orders providing eligibility.<br /> 5. <b>ICTAP Eligibles:</b> A copy of the RIF separation notice and SF-50 if available.<br /><br /><strong>WARNING: </strong>Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 07/10/2019, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded, or faxed is received, legible and accurate. <strong>HR will not modify answers submitted by an applicant.</strong> <br /><br /><b>If you are relying on your education to meet qualification requirements:</b><br /><br />Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education . <br /><br />Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.