Overview

Network operations CNA”s responsible for network change, incident and problem management

Skills Required:

Strong technical network knowledge and configuration experience implementing the following technologies and standards such as Cisco IP routing and WAN and LAN switching, including layer 2 and layer 3 parameters. Cisco VSS, IOS and supervisor modules.

QoS policy maps and LLQ marking, IP Multicast dense and spare mode, MLPPP, and WLAN access points.

Actively provide support tasks to configure, upgrade, and maintain router and switch configurations.

Manage and implement customer initiated network change requests for Internet changes.

Plan, schedule, communicate and implement LAN, WAN and related technologies covering WLAN, QoS, etc.

Working knowledge of ACE/F5 load balancers.

Participate in global change control to communicate network changes and implementation plans and schedules.

Participate in planning meetings and ensure standards are implemented, and assist in development of ITIL processes.

Work with international WAN circuit providers to provision circuits.

Provide technical direction to network customer engineers, layer 1 support, for network software and hardware implementations.

Collaborate with network planning and engineering on new projects implementations and technologies.

Demonstrate teamwork skills and leadership behaviors, covering technical network working knowledge in LAN and WAN services, with strong interpersonal skills with ability to learn quickly and understand business and technical network issues across the IT organization.

Be self motivated and proficient with time-management skills with the ability to complete assignments on time and with quality.

Have excellent oral and written communications skills and ability to convey complex business and technical matters to a range of audiences in a clear and concise way.

Experience Preferred:

Broad understanding of various wireless protocols and topologies.

Working understanding of centralized and decentralized wireless controllers.

Working knowledge using Cisco prime. Conceptual network knowledge of IP converged services covering: IPTEL (call managers, gateways, CER), IP Call Center (call managers, gateways, CER). IPVC (SIP, H.323, MGCP and gateways) and WAAS services.

Strong working knowledge of network design and standards, concepts and principles.

Strong troubleshooting and isolation skills required to effectively restore network services in a timely manner in the event of an outage. Understanding and awareness of ITIL Service Support and Service Delivery Management.

Provide operational support, including break/fix, whenever necessary to resolve infrastructure problems. Participate in 7×24 support rotation (if required).

Respond promptly to out of hours support requests (e.g. 15 minute callback). Grow a leadership role in incident/problem management triage and resolution (be the example). N/A

Education Required:

BA or BS information technology or related discipline Must have-Four year degree in IT or related discipline


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