Overview

RESPONSIBILITIES
Your daily tasks may include:
– Resolving Tier 1 and 2 incoming issues via email, chat and phone
– Translating technical speak and troubleshooting steps in a way that anyone could understand.
– You may be helping customers with anything from password resets to troubleshooting and replicating product issues reported by customers
– Gathering feedback: our product team loves to crank out features that our users are asking for

Once you’re a Blend product expert, you will have the opportunity to assist with:
– Authoring knowledge base articles for internal and external use
– Working on various cross-departmental projects
– Light quality assurance of our product

REQUIREMENTS

Excellent troubleshooting, documentation and communication skills – both oral and written
Experience with a support ticket system – Zendesk or Salesforce is preferred
A detailed, organized and results-oriented mindset
Ability to act in a responsive and sensitive manner to all customer inquiries
Superb phone, chat and email etiquette
Ability to think outside of the box and find creative ways to solve problems
A work style that’s self-directed; you can work autonomously and as part of a team
Flexibility – you can work weekends and holidays as needed based on business demands

1+ years’ experience supporting an enterprise SaaS solution
Bachelors degree
Prior experience at a fast-growing startup

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.


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