Overview

TEKsystems is looking for qualified candidates to support an IT Support Tech in Jackson. This is a great opportunity for someone to get their foot in the door and gain great professional experience with an enterprise level company. It is excellent experience that will hone their technical skills.

Primary Job Responsibilities:

Provides requests to the helpdesk and provides remote support and onsite support for staff

Performs adding and changing of software configurations

Log and track requests received from clients.

Investigate, evaluate and resolve reported support issues and requests.

Log, categorize and prioritize incidents.

Perform initial diagnosis and determine if escalation is necessary.

Install and maintain both hardware and software.

Serve as a troubleshooter in the implementation and use of workstations and associated software and hardware.

Answer technical phone lines

Handles support for workstations, tablets, laptops, and phones.

Installing and configuring application and operating system software and upgrades

Troubleshooting and repairing hardware and network connectivity issues

Removing equipment and performing data migration to new machines

All teammates are expected to demonstrate job flexibility and perform other duties as assigned in order to deliver on our promise to keep the client’s needs our first priority.

Knowledge, Skills, and Accomplishments

Excellent problem-solving skills

Excellent customer service skills

Thorough knowledge of PC hardware, software, and network connections

Experience working with PC hardware and software

Apple experience would be beneficial

Ability to handle multiple and changing priorities with confidence

Associate’s degree or completion of technical school coursework is preferred

A+ certification and/or Microsoft Certified Technology Specialist Preferred

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.


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