Job Description: Provide technical support, training, and incident resolution to the user community to ensure optimum job efficiency and productivity. Continuously and consistently provide excellent customer service in an accurate, effective and timely manner to create a pleasant end user experience.
Prioritize, maintain and resolve help desk requests while meeting Service level Agreements.
Manage the inventory of software and hardware materials.
Prepare, configure, and deploy desktop computer systems including imaging computers and maintaining image library.
Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity.
Work with vendors when necessary to resolve technical problems with hardware and software.
Mac Os x troubleshooting experience (hardware & software)
POS troubleshooting experience (hardware & software)
Strong within Active Directory
Experience utilizing tticketing systems preferably ServiceNow
Windows 7/10 working knowledge and troubleshooting ability
Printer support experience
SCCM knowledge and experience
Microsoft certifications or enrollment in IT related courses with an accredited college or technical school required.
Must be detail-oriented, accurate and well organized.
Excellent oral and written communication skills
Ability to work independently and efficiently to meet deadlines
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.