TEKsystms is seeking a Office365 Engineer for a full time placement with a client in the Indianapolis area.
The core responsibilities of this position include:
Monitoring and acting on planned and unplanned outage notifications from Microsoft
Supporting service delivery teams whom utilize an Office 365 product
Facilitation of meeting ongoing security and compliance requirements
Ensuring enough licenses are available for enterprise
Maintaining and supporting processes for license assignment, altering, and removal with end users
Sharepoint support (including legacy on-prem environment)
Office web client productivity tools support
Specifically handling requests and incident tickets for productivity tools in web client (Word, Excel, PowerPoint, OneNote, Outlook)
Best effort support in all Office 365 products which are not supported by our team
Specifically handling requests and incident tickets for Delve, Video, Sway, PowerApps, Flow, Dynamics, Forms, mobile app products not under service delivery team
Supporting questions and issues from Service Desk and end users
Owning and executing continuous service improvements for the overall Office 365 service ideal candidate will have extensive experience/knowledge of O365, standard associated technologies and third party products. A significant subset of these skills are desired:
Knowledge of common related Infrastructure i.e. ActiveDirectory/GPO/Federation/DNS/DirSync & AD Integration/Azure
Ability to write technical and operational management documentation (system design and engineering documents, operational runbooks).
Scripting ability highly desired (whether with PowerShell, WMI, VBScript, etc.)
Strong troubleshooting mind-set (i.e. parsing event log, Sysinternals tools, analyzing memory dumps etc).
Experience of working in a global environment, comfortable working in a distributed team environment across time zones
Understanding of Agile SAFe methodologies
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.