<b>Duties</b><br /><br /><b>Summary</b><br /><br /><strong>About the Position:</strong> This position is located at Walter Reed National Military Medical Center-Bethesda Maryland- Department of Medicine-Cardiology.<br /> Learn more about this agency <br /><br /><b>Responsibilities</b><br /><br /><ul> <li>Adjust times of appointments, based on changes in health care provider's schedule.</li> <li>Resolve scheduling and appointment problems.</li> <li>Generate data on a daily, weekly, monthly, and on demand basis to identify trends impacting on appointment availability and the efficient delivery of primary and urgent health care.</li> <li>Receive all patients and make a determination as to disposition (proceed to the laboratory, retrieve additional information, proceed to the doctor's office, be seated in the waiting area, etc.) based upon an established algorithm.</li> <li>Read and interpret the referring consults, doctors' notes and/or drug treatment protocol in order to select and schedule the appropriate tests.</li> </ul> <br /><br /><b>Travel Required</b><br /><br />Not required<br /><br />Supervisory status <br /> No <br /><br />Promotion Potential <br /> None <br /><br /></li> <b>Requirements</b><br /><br /><b>Conditions of Employment</b><br /><br /><ul> <li>This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Tier 3 security investigation or access for the duration of employment. A background investigation and credit check are required.</li> <li>This position requires the incumbent to have tuberculosis testing.</li> <li>Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.</li> <li>This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).</li> </ul> <br /><br /><b>Qualifications</b><br /><br /><strong>Who May Apply: US Citizens</strong><br /><br />In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .<br /><br />Specialized Experience: One year of specialized experience which includes booking appointments in a medical treatment facility or clinic setting; and scheduling patient appointments.. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).<br /><br />You will be evaluated on the basis of your level of competency in the following areas:<br /> <ul><li>Computer Skills</li><li>Health Care Data Entry and Management</li><li>Patient-focused Customer Service</li></ul> <br /><br /><b>Education</b><br /><br />This job does not have an education qualification requirement. <br /><br /><b>Additional information</b><br /><br /><ul> <li>Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.</li> <li>You will be required to provide proof of U.S. Citizenship.</li> <li>Two year trial/probationary period may be required.</li> <li>Direct Deposit of Pay is required.</li> <li>Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.</li> <li>If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.</li> <li>You may claim military spouse preference.</li> <li>Multiple positions may be filled from this announcement.</li> <li>Salary includes applicable locality pay or Local Market Supplement.</li> <li>Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website. </li> <li>If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .</li> <li>Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.</li> </ul> <br /><br /><b>How You Will Be Evaluated</b><br /><br />You will be evaluated for this job based on how well you meet the qualifications above.<br /><br />Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.<br /><br />You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.<br /><br /><strong>Basis for Rating:</strong> Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category. <ul> <li>Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.</li> <li>Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.</li> <li>Qualified. Candidates in this category meet the minimum experience requirements for the announced position.</li> </ul> <br /><br /><b>Background checks and security clearance</b><br /><br />Security clearance <br /> Not Required <br /><br />Drug test required <br /> No <br /><br /></li> <b>Required Documents</b><br /><br />The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist (External). <br /><br />As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. <strong>If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.</strong><br /><br /><strong>1. Your resume:</strong> <ul> <li>Your resume may be submitted in any format and must support the specialized experience described in this announcement.</li> <li>If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.</li> <li>For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.</li> <li>For additional information see: What to include in your resume .</li> </ul> <strong>2. Other supporting documents:</strong> <ul> <li>Cover Letter, optional</li> <li>Most recent Performance Appraisal, if applicable</li> </ul> NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.