Overview

Description:

AE Business Solutions is looking for a highly motivated Network Operations Center (NOC)Support Technician for a conract-to-hire position on the east side of Madison.

The ideal candidate for this rolewill have excellent communication skills and a passion for providing exceptional technical phone supportin a fast-pacedcall center.

This is a great opportunity for a recent college graduate seekinga professional growth opportunity with a rapidlyexpanding business.

Responsibilities include :

Answer incoming calls in a pleasant and helpful manner
Listen to voicemail messages and respond to customers requests
Escalate issues to Shift Lead
Update customers regarding the status of their inquiries or issues via telephone or email
Research and resolve issues such as documentation requests, repeat issues, and follow-up as appropriate
Execute projects given by Supervisor

Preferred Requirements:

Excellent customer service skills.
Requires a minimum of 2 years of customer service experience
Exceptional written and oral communication skills.
Must be able to document issues with a high level of accuracy and attention to detail
Ability to multitask in a fast paced and demanding environment
Basic understanding of TCP/IP, subnetting and the OSI network model
Knowledge in one or more of the following areas is a plus:
Wi-Fi connectivity troubleshooting
Telecommunication circuits (Cable/DSL, T1, DS3, Fiber, etc.)
Routing and Switching

Cisco IOS

Fiber Optics (CWDM/DWDM)

Wireless (Cellular/DAS, Microwave)
Linux Administration

If you are interested in being considered for this opportunity, please send a resume to Alex Stormoen, Technical Recruiter, at [email protected]

*No corp-to-corp, please

AEBS is AA/EOE


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