The Service Desk position provides outstanding customer service at all times. The technical support professional will handle tickets that are escalated from Level 1. The professional requires greater technical skill and/or access rights than Level 1 support personnel. They’re technical specialist and may also be responsible for participating in root cause analysis. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.
This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team. Your daily tasks could also include:
* Provide support for Windows 10 migration
* Provide support for Microsoft Office Click to run Office 2016
* Provide outstanding service to, and builds relationships with, customers every day
* Work individually and as a team to meet and exceed established goals, i.e., daily utilization goals, SLA goals and quality goals
* Maintain up to date knowledge on Huntington products, services, technology, and procedures
* Compile documentation necessary for effectively fulfilling customer needs
* Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful
* Respond to email messages for customers seeking help
* Follow up with customers to ensure issue has been resolved
* Drive initiatives that improve the service desk
* Partner with internal support groups in providing the best service to our colleagues
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.