Web Search Tech Support Consultant (3042)
1 Year Contract in Newark, DE 19711
Local candidates and permanent residents only eligible for this role
Job Description :-
Onsite resource with expertise in providing technical support and leadership for Google products.
Work effectively and efficiently with senior-level personnel within Escalations Management, Consulting and Implementation teams to troubleshoot complex technical issues.
Work directly with strategic clients to provide reactive and consultative service to promptly resolve operations issues.
Develop holistic technical solutions to client management, and innovate on current processes to improve top-level support operations.
Communicate cross-functionally with broader client and product-facing teams to ensure customer-centric product development and release readiness.
BA/BS degree preferred with a strong academic record.
Search appliance implementation and development across Google, or other search vendor.
At least four years of experience working in a client-facing technical service environment, preferably supporting Internet-based products.
Strong familiarity with SDLC processes and code control.
IT or industry certification is desirable.