Overview

SCI is certified as a Great Place to Work® by the Great Place to Work Institute. In a recent survey, our associates said that their work has special meaning and is not “just a job”. We currently have a full time opening for a Funeral Director/Embalmer at McConnell Funeral Home in Greenwood, Arkansas. This is the opportunity to be part of the Dignity Memorial® provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.
GENERAL ACCOUNTABILITIES
Provides customer service in all areas of funeral arrangements, cremation ceremonies and internment to assist families achieve peace following the loss of a loved one. Provides exemplary personalized and professional service. Implements choices made by the families or legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.
SPECIFIC RESPONSBILITIES
Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
Negotiates and enters into funeral contracts
Handles contracts, legal documents, and collection of payment in accordance with company policies.
Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services.
Arranges for the interment or cremation of human remains
Adheres to all company and regulatory requirements
Retains heritage and grows market share through active involvement with community, religious and other organizations
Performs on-call responsibilities including:
Taking first calls
Talking with families
Answering questions
Providing initial details
Conducting transfers
Confirms authorization to proceed with the service arrangements
Supervises and cares for the deceased in a respectful manner while performing a variety of tasks which include:
Embalming, including verifying identification of the deceased and obtaining authorization for embalming
Restoring
Dressing, styling hair and/or applying cosmetics.
Preparing cremated remains, including container selection, paperwork and identification procedures
Any other preparation required for human remains
Supervises funeral services by:
Supervising the parking of cars
Ushering
Driving funeral vehicles
Assisting at chapel and church services
Assisting at the cemetery
Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
Setting up chairs and the removing, properly caring for and storing of these items
Participating at special functions
Other duties, as required
Ensures adherence to all applicable professional, municipal, provincial/state and federal licensing authority, regulations and rules
Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of:
Documentation
Stationery
Information on insurance, health benefits and pension
Pre-arrangements for next of kin
Ensures potential pre-need referrals are shared with Family Service Counselors
Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry; prepares reports as necessary
May assist with general office duties
May assist with the maintenance of vehicles, the facility and property
Receives caskets and other funeral home supplies as well as places into inventory
Ensures refreshments are available (where allowed by law)
Performs other duties as assigned


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