Please send resumes to [email protected]
Position: Help Desk Support / Desktop Support / Technical Support / IT Support
Duration: 6 months contract (with possible extensions)
Location: Melville NY
Needs to have Level 3 technical support experience
Support over 200+ applications working with the helpdesk and desktop Support techs
To handle all calls ranging from Desktop to networking, LAN/WAN, servers and Applications.
Manage tickets (Remedy) from the helpdesk, 2nd and 3rd level, backup, update or copy DB, and adding printers in windows and Apps. Check rights for access to DB, Groups, or files.
Manage Microsoft monthly Patch Tuesday, accept, Download and distribute to all managed pcs/laptops. Trained newly hired. Attend weekly and other department meetings, discussing current and future plans, applications, support company standards.
Manage all requests for new applications with the Architecture and Security departments for compliance and company Guidelines.
Use Altiris and SCCM to deploy software to users and install Microsoft Patch Tuesday.
Work with all departs to coordinate add/move/change/update of software and hardware.
Work on new technologies for upgrade and replacement. Use MobileIron to manage smart devices.