Overview

Provides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Schedules appointments or outpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations as well as communication with the patient and documentation within the appropriate systems. Provides general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc. Employs a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems.<br /><br />Qualifications<br /><br /><strong>Education Level</strong><br />High School Grad or Equivalent<br /><br /><strong>Experience</strong><br />None, unless noted in the "Other" section below<br /><br /><strong>License</strong><br />None, unless noted in the "Other" section below<br /><br /><strong>Skills</strong><br />Required: Active Listening, Coding, Coordination, Critical Thinking, Mathematics, Microsoft Excel, Microsoft Word, Reading Comprehension, Service Orientation, Speaking, Technology/Computer, Time Management, Typing Speed 30+ WPM, Writing<br /><br />Preferred: None, unless noted in the "Other" section below<br /><br /><strong>Other</strong><br />Three (3) years Clerical, Computer/Keyboard Skills, Inbound/Outbound Calls, and Customer Service required. Two (2) years Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, and Third Party Payers required. Experience with Electronic Medical Record systems; ability to operate basic office equipment such as copier, fax machine, computer, and telephone


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