Overview

Help First American Payment Systems continue as a leader in the credit card processing industry by providing support to our subsidiary, Accelerated Card Company (ACC), from our Fort Worth, TX corporate headquarters as an Account Executive. As an Account Executive, you will be responsible for providing specialized support services for a diverse portfolio of government/municipality clients, as well as our internal Sales Representatives through inbound and outbound calls, email, and fax. This person should be professional, personable, highly self-motivated, and an innovative thinker.
Responsibilities
Responsible for new account on-boarding, including but not limited to drafting Service Provider Agreements for new customer acquisition, securing and submitting merchant agreements, performing account entry and set up, creating Bureau Information Sheets and Bureau Welcome Letters, and updating systems of record for newly boarded accounts
Provides onsite and remote training, as needed, for newly acquired government/municipalities
Exclusively manages a portfolio of government/municipality clients and provides ongoing training and support for those clients
Analyzes and researches/resolves account issues, including but not limited to technical troubleshooting of hardware and web-based systems, financial reconciliations, system lockout/password reset issues, and refund and reporting requests
Performs Quality Assurance review on new account setups
Responsible for securing and submitting the required documentation for ongoing maintenance items to existing merchant accounts and ensuring those changes are completed to specification and in timely fashion
Qualifications
College degree or equivalent combination of education and experience
Bankcard industry experience preferred, but not required
Ability to develop strong rapport with internal and external partners
Excellent customer service and communication skills, both verbal and written
Strong presentation skills with an ability to present complex information in a clear and concise manner
Ability to meet aggressive deadlines and juggle multiple priorities
Strong analytical skills with the ability to define and solve problems creatively
Able to work efficiently with minimal guidance or supervision
Knowledge of computer software systems including Microsoft Outlook and Microsoft Office applications
We offer competitive pay, a benefits package that includes affordable medical, dental and vision insurance, paid vacation and holidays, matching 401K, a casual work environment and more! We are located in a prestigious Sundance Square location with company-paid parking. If you are ready to enhance your skills while working for a rapidly growing Fort Worth company, apply today!


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