We are urgently looking for call center reps with 1 year of background in high volume call center environments to work in Cumberland, RI. If you have 1 year of experience please send in a resume and call Gabrielle at 866-352-3337 (M-F 9am-5pm)
Patient Support Call Center is open all holidays except Christmas. Work schedule will include 1 weekend day. The department is open on all holidays except Christmas, so workers may be scheduled to work on a holiday. As a Patient Support Specialist, you will work to resolve patient billing and insurance inquiries, as well as respond to patient inquires related to visits, treatments and services. You will be responsible for answering incoming calls related to Clinic visits, patient billing statements, issues related to possible customer reimbursements, resolving patient payment concerns related to Clinic claims, and other general inquiries. You will be responsible for providing concise medical and prescription information in accordance with HIPAA compliance requirements, including but not limited to recent visits, follow up inquiries, and medical records. Additionally, you will work with other areas within Minute Clinic to obtain the necessary information to resolve patient concerns, insurance billing issues, and all service related inquires while ensuring the utmost level of customer satisfaction in accordance to company vaules.
Training schedule Monday – Friday training hours 9-5:30.
Work schedule after training will be 1PM – 9:30 PM during the week and noon – 8:30PM on the weekend day. Weekend shifts as assigned, typically 1 weekend shift per alternating weeks.
If you have 1 year of experience please send in a resume and call Gabrielle at 866-352-3337 (M-F 9am-5pm)