Overview

Looking for a career with a company where you can shape how the world buys, sells, and gives? Where you are supported in challenging convention, taking risks, and innovating? Where you’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago? Where you can just be yourself, do your best work, and have a meaningful impact? If so, we’d love to talk to you!
At the core of everything we do, we ensure that eBay’s customers are front-and-center in all our strategic decisions and that we execute our plans with our customers as our most important priority. The team is comprised of Global Customer Service (GCX), Global Trust, and Global Security and Resiliency organizations, and our Workplace Resources (WPR) function – responsible for eBay’s facilities around the world.
*This role is located in Draper, UT*
The Role:
Supports eBay buyers and sellers on matters regarding business strategy, disputes, claims, and eBay buyer and seller services
Provides engaging and compassionate customer service in a dynamic call center environment
Effectively utilizes written and verbal communication to serve the needs of eBay customers
Establishes and maintains customer trust through all aspects of work
Implements conflict management skills to de-escalate calls in a way that builds a positive customer experience
Makes independent and courageous decisions keeping customer and company needs in mind
Engages in weekly development sessions with Team Leaders and Coaches
Maintains high performance metrics including quality, adherence, and customer satisfaction
Opportunities for career growth and advancement
You Are:
A stellar communicator who can speak effectively to customers from many diverse backgrounds
Customer-centric, allowing you to maintain high level of customer focus in a variety of different and complicated situations
Skilled and empathetic to the needs of customers
Comfortable in a dynamic, fast-paced working environment
An exceptional teammate, you thrive on helping coworkers when needed
You Have:
2+ years of call center or customer service related experience
Real passion for member concerns and problem solving
Conflict management and creative thinking skills
The ability to meet strict attendance guidelines and thrive in a scheduled environment
Interest in skill-development and career growth
A calm and confident demeanor in uncertain circumstances
Our Benefits:
Highly competitive starting pay of $18.00/hr with 10-15% differentials for evening and weekend hours
Yearly performance raises as well as performance based quarterly bonuses with a target of 6% and the opportunity to earn more
Health, Vision and Dental Coverage starting on your first day
16+ Days of Paid Time Off + 11 paid holidays
eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay to refresh and recharge
401k Match up to 4% of your Salary
Employee Stock Purchase Plan – 15% Discount
Tuition Reimbursement – up to $5,250/yr
Up to $125 per month for Public Transportation Reimbursement – The eBay Campus is adjacent to FrontRunner’s Draper Station
Many onsite amenities (free gym, free soda, onsite cafe/coffee shop, game room, bike locker, soccer field, basketball courts, volleyball court, etc.)
And Much More
Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.
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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] We will make every effort to respond to your request for disability assistance as soon as possible.
For more information see:
EEO is the Law Poster
EEO is the Law Poster Supplement


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