We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Work somewhere you are appreciated! You will receive health insurance, Commuting/travel assistance, flexible schedules, and Workplace perks such as food/coffee provided.
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
4 Previous experience in customer service, sales, or other related fields
Must be Bilingual
Quick Books experience is preferred
Excel is preferred but, not required
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
***To be considered for this position, candidates must answer all screening questions***