Overview

<b>Position Information</b><br /><br />The Arlington County Treasurer's Office is accepting applications for the following employment opportunity: <strong>Treasury Specialist II – Collector (2 positions)</strong><br /><br />These two full-time positions are for delinquent debt collectors on our call center team, which is within the Compliance Division of Arlington County's Treasurer's Office. These employees provide a variety of front-line customer service, compliance, administrative and/or technical support duties to the collection and processing of taxes and fees. The Treasurer's Office serves an ethnically and culturally diverse population that includes a large number of Spanish-speaking clients for whom English is a second language.<br /><br />Specific duties include:<ul> <li>Contacting debtors regarding delinquent accounts <li>Responding to taxpayer and debtor inquires received in person, by email, and by phone in a call center environment <li>Explaining tax policy and regulation to customers <li>Conducting skip traces to locate debtors' whereabouts <li>Referring customers to other County and/or State agencies as needed <li>Referring delinquent accounts for lien and seizure when appropriate</li></li></li></li></li></li></ul> <br />To be successful in this position, the ideal candidate will need to have excellent oral and written communication skills, computer proficiency and excellent customer service skills.<br /><br /><b>Selection Criteria</b><br /><br /><strong>Minimums:</strong> High school diploma or the equivalent, plus two years of administrative support experience.<br /><br /><strong>Substitution:</strong> An Associate's degree (or successful completion of 60 semester hours or 90 quarter hours) in any field may be substituted for up to one year of experience. A Bachelor's degree may substitute for 18 months of required experience.<br /><br /><strong>Desirable: </strong>Preference may be given to applicants with one or more of the following:<ul> <li>Bilingual (English-Spanish) <li>Experience using a wide range of software programs, specifically Microsoft Office Suite or similar software <li>Experience working directly with the public explaining policies, regulations and / or tax regulations to customers</li></li></li></ul><br /><br /><b>Additional Information</b><br /><br /><strong>Work hours: </strong>8:00 a.m. – 5:00 p.m., Monday through Friday.<br /><br />A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.<br /><br />Your responses to the Supplemental Questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered. In order to receive full credit for your experience, please ensure that you have included details of all relevant work experience on your application and have completed the Supplemental Questionnaire in its entirety.<br /><br />Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.<br /><br />Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: www.arlingtonva.us/pers.<br /><br /><strong>Permanent, Full-Time Appointments</strong><br />All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:<br /><br />Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.<br /><br />Health and Dental Insurance : Three group health insurance plans are offered – a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.<br /><br />Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.<br /><br />Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan. <br /><br />For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.<br /><br />Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.<br /><br /><strong>Permanent, Part-Time Appointments:</strong><br />Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.<br /><br /><strong>Limited Term Appointments:</strong><br />Benefits are the same as permanent appointments except that the employees do not achieve permanent status.<br /><br /><strong>Temporary Regular Appointments:</strong><br />Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays. <br /><br /><strong>Temporary Seasonal and Occasional Appointments: </strong><br />Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.<br /><br />01 <br /><br />What is your highest level of education? <ul> <li>High School</li> <li>Some College</li> <li>BA/BS, not related to position</li> <li>BA/BS directly related to position</li> <li>None of the above</li> </ul> <br /><br />02 <br /><br />How much experience do you have working directly with the public in a retail, financial services or similar customer service environment: <ul> <li>None</li> <li>Less than 6 months</li> <li>6 to 12 months</li> <li>1 to 2 years</li> <li>2 to 3 years</li> <li>3 years or more</li> </ul> <br /><br />03 <br /><br />Describe your experience working directly with the public explaining policies, regulations and/or tax regulations to customers: <br /><br />04 <br /><br />Please describe your proficiency level with Microsoft Excel: <ul> <li>Never use</li> <li>Beginner</li> <li>Intermediate</li> <li>Advanced</li> </ul> <br /><br />05 <br /><br />Please indicate your proficiency level with Microsoft Word: <ul> <li>Never use</li> <li>Beginner</li> <li>Intermediate</li> <li>Advanced</li> </ul> <br /><br />Required Question


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