Education Requirement:
Bachelor/Associates degree in a related field; 3 to 5 years of experience in voice implementations, and/or operations in a large corporate environment. OR 5-7 years of experience and relevant Cisco certification either CCNP Collaboration/Voice or CCIE Collaboration/Voice.
Required Skills:
CCNP Collaboration/Voice or CCIE Collaboration/Voice
Experience with Cisco Call Manager and Unity Connection and Presence required
Experience with working with TAC (opening cases, following up cases, following TAC direction)
Deep expertise with IP telephony, call routing, voice configuration on routers and SIP trunking, configuring/troubleshooting VG224
Experience with ISDN and SIP trunking connectivity between SBCs or routers to carriers
Excellent troubleshooting and analytical skills Ability to deliver results, meet commitments and agreed deadlines
1-2 years experience with Session Border Controllers (SBCs) Oracle or Audiocodes
5+ years experience with UCS, VMWare configuring, building and maintaining multiple Call Manager clusters
5 years experience with traditional analogue voice PBX and IP PBX systems
5 years experience with IM and Presence / Jabber
1-2 years QOS configuration knowledge
5 years experience with Voice configuration on switches
Desired Skills:
Experience with Cisco IP Contact Center
Telepresence experience
Perl, PHP, Java, API coding languages/scripts
Ability to dig in and quickly understand technology and provide quick fixes or workarounds
Soft Skills Required:
Effective communicator: The ability to document procedures, communicate issues, transfer knowledge
Excellent time management and work prioritization skills
Ability to work across cultural boundaries globally
Team player requiring minimal supervision, with ability to draw on the expertise and knowledge of the team to deliver the best solutions
Experience working in a team-oriented, collaborative environment
Strong communication skills
Strong customer focus

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