Overview

Consider a Career at MTM

From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Associations Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can’t find what you are looking for, please check out our affiliate Ride Right for more opportunities.
MTM, Inc. continues to grow and we are seeking a
Work From Home Customer Care Representative!
Would you like to accrue up to 15 days of PTO annually AND receive an additional paid day off for your Birthday? Would you like to work for an organization that promotes wellness initiatives? Then Medical Transportation Management (MTM) is looking for you!
MTM, Inc. is a healthcare services and transportation management company whose mission is to develop innovative solutions for accessing healthcare, increasing independence, and connecting community resources. MTM is made up of people who share a passion for making a positive impact. Our culture promotes healthy living, excellent work/life balance, and career advancement opportunities. MTM is a fun place to work, where individuality is encouraged and hard work is rewarded. In 2015, we celebrated our twentieth anniversary of removing community barriers. To this day, MTM remains a family owned and operated, privately held corporation.
If you
Can utilize effective problem-solving techniques to resolve customer needs with confidence and empathy
Value personal honesty and integrity
Can provide excellent Customer Service
Can effectively navigate across computer systems and program applications
Then this may be that outstanding opportunity youve been searching for!
The Work From Home Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). The Work From Home Customer Care Representative will handle a variety of tasks which will increase in complexity as the Work From Home Customer Care Representatives skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.
This position operates remotely.
Responsibilities:
Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
Provide top-quality customer service experience to a diverse customer population
Schedule trips in the most cost effective manner
Meet job specific key performance indicators and goals
Respond to all inquiries within a timely and professional manner
Recognize, handle and refer situations of an emergent nature
Respond and document customer complaints
Provide support on special projects as needed
Some contact center locations may require face to face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs. As skills progress, may be selected to perform in a team lead role to support Supervisor and team when needed
Minimum Qualifications:
High School Diploma or GED
College Degree, a plus
One year of customer service experience required
Six months of experience working in a customer service contact center preferred
Typing speed of 30 WPM or greater
Knowledge of Microsoft Outlook, Word and Excel
Previous work-related experience working on a personal computer (PC), navigating through computer systems and screens
Must be able to work an available schedule/shift during the locations hours of operation, which may include nights, weekends and/or Holidays
Must be willing to work a full-time schedule (40 hours/week)
Ability to participate and complete mandatory training M-F, for 4 weeks
Ability to maintain a work environment that is free from non-work related activities, distractions, or any other type of interruption that may adversely impact the ability to conduct company business during scheduled working hours
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Technical Qualifications:
Must have a monitor and display port adapter (Dual monitor set up is highly preferred)
Must provide a USB keyboard and mouse
Must have a land line or cell phone with unlimited minutes
Must have an over the ear headset with mouthpiece that connects to phone
Must have a device to download Skype and the Duo Mobile App
Must have high-speed internet access such as cable, DSL or fiber
Must be hardwired with an Ethernet cable from their ISP modem to MTM equipment
Minimum upload speed of 3mbps
Minimum download speed of 25 mbps
Use of wireless and WiFi air cards is prohibited
*Applicants must meet all technical qualifications at the time of application.
Competency Based Qualifications:
Acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures and MTMs Transportation Provider Network
Adhere to all established MTM and Employee Handbook guidelines
Strong and effective communication skills
Ability to maintain a high level of confidentiality
Ability to multi-task accurately
Demonstrate effective problem solving skills
Maintain positive & professional attitude
Ability to rely on provided resources and quickly research responses
Strong computer navigation skills
Must be dependable and comfortable working independently as well as part of a team where expertise is shared and feedback is welcomed
*You will be shipped a thin client to the address provided on your application. The Customer Care Representative is responsible for immediate return of all equipment upon separation of employment.
**Please be sure to verify that your mailing address in our system is an address where you can receive equipment, ensuring there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.
***MTM reserves the right to verify that you meet or exceed the technical requirements, and conduct random unannounced audits via Skype, webcam, screen sharing or home visits within designated work hours.
Whats in it for you?
Paid vacation
Holiday Pay
Health and Life Insurance Plans
Dental and Vision Plans
401(k)
Wellness Screenings
Birthday Holiday
Training Development
Scholarship Program
*These benefits may not be available at all locations
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or [email protected]


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