Overview

Customer Service Representative
Customer Service Representative

• Do you want to be recognized as a high performer?
• Tired of not getting the respect you deserve?
• Do you want to work for a company that prefers to promote its own people?
• Do you want to work for a stable employer?
• Are you tired of a work environment that doesn’t promote a team effort?

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Come and experience the difference with R+L Carriers.
Excellent Benefits

R+L Carriers offers an excellent compensation and comprehensive benefits package, including Medical/Dental/Vision Insurance, 401(k) Retirement Plan with matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA and Pigeon Forge, TN.

Full-Time, Monday – Friday

R+L Carriers has an immediate need for a Full-Time Customer Service Representative. The Customer Service Representative is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. The Customer Service Representative must use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives.

CSR’s will provide “WORLD CLASS CUSTOMER SERVICE” to our internal and external customers by providing timely problem resolution through:
· Daily freight tracing with customers
· Assist other terminals in freight-related issues of OS&D
· Perform other related duties as assigned
Requirements:

· Possess a “WE CAN DO IT” attitude
· Strong communication/telephone skills
· Able to work in a fast-paced environment
· Ability to deal with potentially stressful situations
· General office and customer service experience necessary
· Computer and keyboard literate
· Transportation knowledge a plus, LTL experience preferred
· Ability to type 30+ WPM

Company Culture

R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company’s growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.

. Excellent Pay with Experience
R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and free vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA and Pigeon Forge, TN.
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Summary
Location:
Employee Type: Full Time Required Experience:
1+ years
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