Overview

Company Description

Genesis is a top Telecommunications Call Center Company that delivers premium services to industry leading brands in the Fortune 500 from across the Nation. Our Agents provide professional customer care solutions with advanced phone and computer based platforms through inbound calls routed directly to their remote office.
Our mission is to deliver superior, first-class services to our Clients through our team of dedicated people. We also believe in generating flexible solutions to the job-seeking community.
Many leading brands rely on Genesis to interact with their consumers and deliver first-class business essential services. From customer service, to technical support, to consumer sales, our certified Agents build brand loyalty and enhance client products and services through superior customer care.
Our Agents represent popular companies that are known for roadside assistance, e-commerce, luxury retail, home improvement, healthcare, cable and media services, travel and hospitality, and more.
Job Description

Seeking Agents to provide call center services for The Nation’s Largest Sporting Goods Retailer.
Service Type: Customer Service & Sales
Work Commitment: 15-hours per week or more
Weekend Requirements: 4 Hours on Sat./Sun.
Schedule Availability: 7 Days/week; 7AM – 1:30AM EST
Schedule Structure: Agent Makes Own Schedule
Certification Availability: 3 Weeks; M-F; 2-hours/day
Pay Rate: $9.15/hour
Perks: Paid Training | Paid Time-Off | Annual Bonus | Advancement
More info: http://bit.ly/GBS_Jobs-SportingGoods

Position Description: Respond to “Where is my order” calls; Assisting customers with product questions; Placing new orders/volume orders; Handling existing orders: returns/replacements; Provide store-specific support; Tracking shipments; Gift Card/Loyalty Card support; Dispositioning all calls
Qualifications

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be a resident of one of the United States (except CA, CT, MD, MA, NY, OR, or WI)
Must be at least 18 years old
Must have workstation requirements:
Laptop/Desktop Requirements:
Speed: Dual-Core 2.8-GHz or higher
Hard Drive: 60 GB useable memory or higher
RAM: 4 GB or higher
Operating System: Windows 7, 8, or 10
Phone Service Requirements (required after certification):?
Landline
VoIP phone line?
Soft Phones Not Allowed (i.e. MagicJack, Vonage, etc.)
Internet Requirements:?
Download Speed: 10 mbps or higher??
Upload Speed: 3 mbps or higher

Additional Information

Additional Information:
This is not a telemarketing position. All servicing communications are routed from the client directly to the Agent’s Remote-Office.
Visit the Genesis Website for more information (www.genesis-info.com)
Follow us on Facebook at: https://www.facebook.com/GenesisCallCenter/


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