Ancestry is seeking Customer Solutions Associates to provide an amazing experience for our members. Currently full-time positions are available, with some flexibility for evening and weekends. We also value a healthy work/life balance and almost always get to leave the office on time – after all, our business is based on strong family values.
What you’ll do:
Support customers with their needs through inbound calls, email, and chat.
Consistently builds and maintains a positive relationship with every customer, ensuring their issue is resolved on every interaction
Correctly identifies, verifies and interprets customer account information
Clearly, concisely and accurately documents customer interactions
Explain and/or write complex or technical concepts using simple language
Composes clear, direct, concise, and complete verbal and written communications
Works with customers to find optimal solutions to inquiries and coordinates with the team manager to provide feedback based on customer interactions
Demonstrates dependability by following instructions, policies, and procedures;
Possesses the aptitude to quickly acquire knowledge
Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems
Actively solicits feedback to improve performance
Who are you:
High school diploma or equivalent required
Accurately type 45+ words per minute
Minimum of 3 years call center experience preferred
Chat and email experience preferred
Proficiency navigating the Internet and use of a Windows-based PC
Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.
All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.
Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means