<b>Duties</b><br /><br /><b>Summary</b><br /><br /><strong>About the Position: </strong>This position is located in the Executive Medicine Service for Walter Reed National Military Medical Center, Bethesda, MD. Tour of duty is 40 hours per week between 0700-1600.<br /> Learn more about this agency <br /><br /><b>Responsibilities</b><br /><br /><ul> <li>Enter, manipulate, and/or retrieve information and data from automated systems.</li> <li>Receive patients and visitors as the initial point of contact, in person or telephonically.</li> <li>Maintain and monitor patient appointment schedules for the unit/clinic.</li> <li>Provide information regarding unit, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc., or refers to other resources for difficult questions or concerns.</li> <li>Maintain all patient records, both electronic or hardcopy, according to regulation ensuring each entry contains proper patient and health care provider identification.</li> <li>Responsible for the clerical duties inherent to the in processing care, and out processing of outpatients and guests.</li> <li>Follow clinic/unit communication procedures, which may include operating emergency phone lines, public announcements systems and emergency alarms.</li> </ul> <br /><br /><b>Travel Required</b><br /><br />Not required<br /><br />Supervisory status <br /> No <br /><br />Promotion Potential <br /> None <br /><br /></li> <b>Requirements</b><br /><br /><b>Conditions of Employment</b><br /><br /><ul> <li>This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Tier 3 security investigation or access for the duration of employment. A background investigation and credit check are required.</li> <li>This position requires the incumbent to have tuberculosis testing.</li> <li>Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.</li> <li>This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons.</li> </ul> <br /><br /><b>Qualifications</b><br /><br /><strong>Who May Apply:</strong> Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.<br /> <ul><li>30 Percent or More Disabled Veterans</li><li>Current Civilian Employees of the Defense Health Agency (DHA)</li><li>Current Permanent Department of Defense (DoD) Civilian Employee</li><li>Current Permanent Department of Defense (DOD) Civilian Employee (non-Army)</li><li>Executive Order (E.O.) 12721</li><li>Interagency Career Transition Assistance Plan</li><li>Land Management Workforce Flexibility Act</li><li>Military Spouses, under Executive Order (E.O.) 13473</li><li>Non-Appropriated Fund Instrumentality (NAFI)</li><li>Non-Department of Defense (DoD) Transfer</li><li>Office of Personnel Management (OPM) Interchange Agreement Eligible</li><li>People with Disabilities, Schedule A</li><li>Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible</li><li>Reinstatement</li><li>Veterans Employment Opportunity Act (VEOA) of 1998</li></ul><br /><br />In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .<br /><br /><strong>Requirements:</strong> <br /><br /><strong>Specialized Experience:</strong> One year of specialized experience which includes maintaining and monitoring patient appointment schedules; use automated systems such as Composite Health Care System (CHCS), AHLTA, ESSENTRIS, and/or Microsoft Office; receives patients and visitors as the initial point of contact, in person or telephonically; and resolve problems through discussion with patients voicing a complaint. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).<br /><br />OR<br /><br /><strong>Education:</strong> Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.<br /><br />OR<br /><br /><strong>Combination of Education and Experience:</strong> A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.<br /><br /><strong>Proficiency Required:</strong> This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.<br /><br />You will be evaluated on the basis of your level of competency in the following areas:<br /> <ul><li>Computer Skills</li><li>Health Care Data Entry and Management</li><li>Interpersonal Skills</li><li>Patient-focused Customer Service</li></ul><br /><br />Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-04). <br /><br /><b>Education</b><br /><br /><strong>FOREIGN EDUCATION: </strong>If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http: www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html . <br /><br /><b>Additional information</b><br /><br /><ul> <li>Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.</li> <li>You will be required to provide proof of U.S. Citizenship.</li> <li>Two year trial/probationary period may be required.</li> <li>Direct Deposit of Pay is required.</li> <li>Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.</li> <li>If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.</li> <li>Multiple positions may be filled from this announcement.</li> <li>Salary includes applicable locality pay or Local Market Supplement.</li> <li>If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .</li> <li>Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.</li> </ul> <br /><br /><b>How You Will Be Evaluated</b><br /><br />You will be evaluated for this job based on how well you meet the qualifications above.<br /><br />Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.<br /><br />You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.<br /><br />Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website . <br /><br /><b>Background checks and security clearance</b><br /><br />Security clearance <br /> Not Required <br /><br />Drug test required <br /> No <br /><br /></li> <b>Required Documents</b><br /><br />The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Merit Checklist and Proof of Eligibility .<br /><br />As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.<strong> If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.<br /><br />1. Your resume:</strong> <ul> <li>Your resume may be submitted in any format and must support the specialized experience described in this announcement.</li> <li>If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.</li> <li>For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.</li> <li>For additional information see: What to include in your resume .</li> </ul> <br /> 2. Other <strong>supporting documents:</strong> <ul> <li>Cover Letter, optional</li> <li>Most recent Performance Appraisal, if applicable</li> <li><strong>Proof of Eligibility to Apply: </strong>Your application must include the documents which <strong>prove you are eligible to apply</strong> for the vacancy. The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of at least one of the authorities listed in the <strong>Who May Apply</strong> section above to receive further consideration.</li> <li><strong>Time-in-grade documentation: </strong>If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).</li> <li>This position has an individual occupational requirement and/or allows for substitution of education for experience. If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: Transcripts and Licenses </li> </ul> NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.