Mid Continent Controls is hiring! We are looking for a Customer Service Coordinator for a full-time career opportunity at our office in Derby. Under the direct supervision of the Administration Manager, the Customer Service Coordinator performs general office tasks and is responsible for assigned duties pertaining to the sales and repair of all company products. This employee is responsible for assisting customers with product orders, answering incoming phone calls, issuing invoices to customers, and assists with various office duties when requested.
At least 3 years experience in office/clerical or related field is required. Required skills include demonstrated customer service skills, strong verbal, written and organizational skills. Excellent telephone and keyboarding skills (minimum of 50 WPM) required. Strong computer skills, with proficiency in Microsoft Windows, Word and Excel required.
Answers incoming phone calls and routes them to the appropriate party.
Greets visitors and directs them to the appropriate department or employee.
Issues and mails invoices to customers.
Provides costing, lead-time and status information to customers via email and/or telephone.
Coordinates responses to customer requests.
Provides repair quotes to customers.
Enters customer purchase orders, repair orders, change orders and cancellations for Sales into MRP system.
Coordinates customer quotes and purchase orders with Engineering and Production.
Assists accounting with various duties, as needed.
Education: High School diploma or GED required. Some college preferred.
Employee is expected to acquire the necessary information and skills to perform the job reasonably well within 90 days in the position. Reliable attendance and a stable work history are required.
No agencies/recruiters, please.