At ACERTUS culture is everything. We want people to want to work here. We have weekly huddles to hear from our team on how we can improve. And guess what? We act on your ideas! ACERTUS is an automotive logistics company that offers a portfolio of services that spans across the vehicle lifecycle.
The Client Service Specialist are the voice and face of our company. There is a high level of interaction with multiple stakeholders in various functions and roles including external clients that is critical to client satisfaction. The tone and respect we deliver to each customer are the ACERTUS critical advantage and we stake our reputation on superb customer service.
We are experiencing growth within our business and are seeking out extraordinary people to assist us in taking our company to the next level. This position offers exponential opportunity for growth as we grow this business line.
What will you be doing?
Evaluate information for accuracy
Respond courteously and in a timely manner to customers via phone and email
Establish and maintain interpersonal relationships with co-workers and customers – this is a must
Work reports to track status of ongoing transactions and ensure proactive communication with clients should any delays or potential challenges arise
Organize, plan and prioritize work flow
Additional duties as assigned
What are we looking for?
A Rockstar with passion for customer service and customer relationships
A person with a great attitude; our people are our culture
Driven, enthusiastic, competitive, and results focused
Ability to work in a team environment while also delivering individual results
Strong communication skills
Excellent time management and stress management skills
Critical thinking skills to communicate automation and process improvement ideas
Creative problem solving
Education and Experience:
Experience in a Windows computer system environment and Microsoft Office Programs (Word, Excel, Outlook, etc.).
Experience in high volume processing or call center environment is a plus, but not required
Ability to work independently
Minimum 2 years business experience or 1 year if direct customer contact
High School Diploma or GED
At ACERTUS we believe that our employees are our greatest asset. Our benefits include a competitive, robust compensation package and excellent benefits including medical, dental and vision insurance, paid holidays and vacation, 401K with company match, tuition reimbursement and an opportunity to prosper in a highly growth driven organization.
ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers’ experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, final mile and a growing vehicle storage footprint throughout the North America.