The CSR is responsible for providing the best sales support necessary to enhance and strengthen our customer relationships in the Industrial and Manufacturing field. This includes all direct and indirect communications regarding order processing, order management, material ready dates, production scheduling, logistics and quality issues. CSRs act as the liaison between our customers, the Sales team and the Operations group.
Enter customer orders into the system
Submit order acknowledgement to customer within 24 hours of receipt
Assist with the communication of any special raw material requirements
Review of orders for timeliness of scheduling, completion and shipping
Confirm accuracy of shipping documentation with customer purchase order and order acknowledgement
Timely communication of order delay or any other supply issues
Maintain accurate and updated customer information in IQMS
Maintain and provide accurate and updated customer pricing
Manage any sample requests
Respond to quotations for stock bottles
Deliver information pertaining to our stock bottle program (pack out, pallet/TL quantities etc.)
Review and communicate inventory levels with the customers
Register any customer quality issues and communicate the process with the customer; follow up on Closed complaints
Assist and address any A/R issues
Assist and address any slow/obsolete inventory issues
Arrange freight including invoice prep and pick ticket generation
Implement new customer set up (including BOM et al)
Properly qualify and manage phone and web site inquiries
Assist with New Product development projects (drawing/mold PO’s, tooling invoices etc.)
Establish/maintain professional customer relationships/communication
Provide new stock bottle quotations
Prepare purchase orders and invoices for customer drawings/new molds
Assist in greeting and checking in visitors, guests, vendors, and new hires.
Answer incoming phone calls.
Various other office duties and tasks as needed.
The CSR/SS representative should possess and exhibit following characteristics:
A pleasant and engaging personality
Ability to multi-task
Good time management skills
Ability to prioritize
Strong organization skills
Be a team player
Demonstrate Microsoft Office 365 proficiency
Be a customer advocate (check and balance with Ops/Production)
Maintain safe, secure, and healthy work environment by following all policies and procedures.
Experience with business to business preferred.
Monday through Friday, 8:00 am – 4:30 pm
Must be available for overtime as needed.
High School Diploma or equivalent (GED).
3 years related experience.
Sitting for extended periods of time.
Walking over long distances to accomplish tasks.
Lifting 10 – 20 pounds regularly and 50 pounds occasionally
Talking by expressing or exchanging ideas by means of the spoken word in a friendly, professional manner.
Hearing sounds with no less than 40 dB at 500Hz, 100 Hz, and 2000 Hz with or without correction. Able to receive detailed information through oral communication and to make fine discriminations in sound.