Our Client is looking for a Service Desk Technician to join their team supporting a Windows/MAC environment to troubleshoot issues over the phone. You will be tasked to handle end user calls, provide a high level of customer service and remediation on any software or hardware related issues via remote assistance. You will be responsible for password resets, troubleshooting, documenting, and escalating any issues.
Effective communication with the customer (end user) and internal team is extremely important in order to stay organized and provide the correct service levels to the community of end users.
1.) Customer Service over the phone supporting an end user climate through application, system, or technical issues
2.) Attention to detail
3.) Troubleshooting knowledge- preferable experience with doing password resets
Primarily will be working with Microsoft OS, (Windows 7,8, 10).
This is an opportunity to work with a large employer in the Westchester area that provides various career directions as far as growth. This role will provide exceptional training on this software, training, stability, and exceptional benefits upon becoming a FTE employee.
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