Overview

Overview:

Our Client is looking for a Service Desk Technician to join their team supporting a Windows/MAC environment to troubleshoot issues over the phone. You will be tasked to handle end user calls, provide a high level of customer service and remediation on any software or hardware related issues via remote assistance. You will be responsible for password resets, troubleshooting, documenting, and escalating any issues.

Effective communication with the customer (end user) and internal team is extremely important in order to stay organized and provide the correct service levels to the community of end users.

Top Skills:

1.) Customer Service over the phone supporting an end user climate through application, system, or technical issues
2.) Attention to detail
3.) Troubleshooting knowledge- preferable experience with doing password resets

Technologies:

Primarily will be working with Microsoft OS, (Windows 7,8, 10).

Long Term:

This is an opportunity to work with a large employer in the Westchester area that provides various career directions as far as growth. This role will provide exceptional training on this software, training, stability, and exceptional benefits upon becoming a FTE employee.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.


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