Overview

The Digital Experience Specialist maintains a complex technology environment and ensures all technology elements are <br />operating effectively so that students, teachers, and staff can remain focused on student learning. This position provides <br />exceptional client experiences, maximizes technology uptime, and serves as a technology advocate for their assigned <br />school or administration building. <br /> The following information is intended to describe the overall nature and scope of the work being performed in relation to the position. This is not a comprehensive listing of all responsibilities or tasks; other work may be assigned when deemed appropriate:<br />• Consults with staff to maintain all technology elements within the assigned location.<br />• Collaborates with school or departmental staff for technology purchases and the effective allocation of technology resources.<br />• Communicates with staff regarding system changes, ongoing issues, and upcoming projects.<br />• Serves as assigned owner of all incidents reported by staff and students, and ensures resolution in a timely and effective manner.<br />• Deploys, installs, troubleshoots, repairs, and maintains all technology equipment and peripherals within the assigned location.<br />• Maintains accurate inventory of technology equipment assigned to assigned to buildings, students, and staff.<br />• Performs system administration work to include user account management and installation of district approved software.<br />• Implements emerging technologies, monitors progress, and reports findings to departmental leadership.<br />• Develops and maintains knowledge articles and related technical documentation for students and staff. Below are the qualifications for this position:<br />• Associates degree or two years of equivalent experience in an Information Technology field<br />• Demonstrates ability to take initiative and to handle new duties with limited direction; determines and set work priorities; maintains confidentiality; works independently; responds calmly and efficiently when under pressure and/or frequent interruptions; collaborates effectively with many different audiences<br />• Strong oral and written communication skills; strong interpersonal skills; Ability to determine and set work priorities, maintain confidentiality, work independently, and work effectively during periods of heavy workloads and tight deadlines<br />• MCP or MCSA, ITILv3, HDI, A+, N+ certifications preferred


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