<b>Duties</b><br /><br /><b>Summary</b><br /><br />This position of PROGRAM ANALYST (INFORMATION PROGRAM MANAGEMENT SECTION) starts at a salary of $81,548.00 GS-12 grade level, step 01, with promotion potential to $126,062.00 GS-13 grade level, step 10.<br /><br />Learn more about this agency <br /><br /><b>Responsibilities</b><br /><br /><ul> <li>The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence, and limited complexity.</li> <li>Conducts root cause analysis to identify issues and leads a team in conducting studies of enterprise issues, in order to assist in the development of solutions to increase efficiency and capability of the workforce in the management of information.</li> <li>Directs, coordinates and develops solutions through identified capabilities and process changes, to address deficiencies found across the enterprise through enterprise wide studies.</li> <li>Perform qualitative and quantitative analysis of initiatives through the use of analytical tools and methodologies to provide solutions to broad problems.</li> <li>Apply concepts of statistics research and performance management to solve complex operational issues.</li> <li>Developing detailed plans, goals and objectives for the short- and long-range implementation of programs, or developing criteria for evaluating the effectiveness of same.</li> </ul> <br /><br /><b>Travel Required</b><br /><br />Occasional travel – You may be expected to travel for this position.<br /><br />Supervisory status <br /> No <br /><br />Promotion Potential <br /> 13 <br /><br /></li> <b>Requirements</b><br /><br /><b>Conditions of Employment</b><br /><br /><ul> </ul> <br /> The qualifications for this position must be met by 11:59pm (Eastern Time) on the closing date of this announcement 08/12/2019.<br /><br /><strong>Probationary Period:</strong> You may be required to serve a probationary period of 1 year.<br /><br /><strong>Time-in-Grade: </strong>Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The time-in-grade requirement must be met by 11:59pm (Eastern Time) on the closing date of this announcement 08/12/2019.<br /><br /><strong>Residency Requirement:</strong> There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.<br /><br /><strong>Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.<br /><br />Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.<br /><br />The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.</strong><br /><br /><strong>Conditions of Employment:</strong> <ul> <li>You must be a U.S. Citizen or U.S. National to apply for this position.</li> <li>Successfully pass a Background Investigation including financial disclosure.</li> <li>You must pass a drug screening.</li> <li>You must submit resume and supporting documentation.</li> <li>Males born after 12/31/1959 must be registered with the Selective Service.</li> <li>Political appointees may require OPM approval before on-boarding.</li> </ul> <br /><br /><b>Qualifications</b><br /><br />Relocation expenses are authorized if you are a USCIS employee assigned to the Refugee, Asylum and International Operations program and have been approved for rotation from an overseas assignment. Relocation expenses for USCIS employees assigned to an OCONUS location will be considered on a case-by-case basis.<br /><br /><strong>GS-12</strong>: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: <ul> <li>Assisting with analyses and developing recommendations for supervisors regarding data management issues.</li> <li>Using analytical tools and methodologies to conduct studies in order to analyze root cause issues and making recommendations for process improvements.</li> <li>Participating in cross-functional teams to improve effectiveness and efficiency of operations by resolving data discrepancies.</li> <li>Independently writing and executing enterprise-level database queries to extract data and perform comparative analyses.</li> </ul> <strong>GS-13</strong>: In addition to the requirements at the lower grade level(s), you qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: <ul> <li>Conducting analyses and recommending corrective actions regarding data management issues.</li> <li>Using analytical tools and methodologies to conduct studies in order to analyze root cause issues and implementing process improvements.</li> <li>Leading cross-functional teams to improve effectiveness and efficiency of operations by resolving data discrepancies.</li> <li>Independently writing and executing enterprise-level database queries to extract data and perform comparative analyses.</li> </ul> <strong>Please read the following important information to ensure we have everything we need to consider your application:</strong><br /> It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please be clear and specific when describing your work history as we cannot make assumptions regarding your experience. Your application will also be rated and ranked among others based on your responses to the online questions.<br /><br /><strong>Please ensure EACH work history includes ALL of the following information:</strong> <ul> <li>Job Title (include series and grade if Federal Job)</li> <li>Duties (be specific in describing your duties)</li> <li>Employer's name and address</li> <li>Supervisor name and phone number</li> <li>Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)</li> <li>Start and end dates for each grade/pay level if you've held a federal position.</li> <li>Full-time or part-time status (include hours worked per week)</li> <li>Salary</li> </ul> <strong>Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.</strong><br /><br /><strong>Note:</strong> Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.<br /><br /><strong>Federal Experience:</strong> <br /> If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.<br /><br /><strong>National Service Experience (i.e., volunteer experience):</strong> <br /> Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience. <br /><br /><b>Education</b><br /><br /><strong>EDUCATIONAL SUBSTITUTION:</strong> There is no educational substitution at these grade levels. <br /><br /><b>Additional information</b><br /><br />DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.<br /><br /><strong>Background Investigation</strong> <br /> To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, this position requires completion and adjudication of a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the OPM Myth Buster Page .<br /><br />If a <strong>SECRET</strong> or <strong>TOP SECRET</strong> clearance is needed, all selected candidates must meet the requirements for these clearances prior to placement AND maintain that level of clearance while encumbering the position.<br /><br /><strong>Special Hiring Authorities</strong> <br /> The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans , Peace Corps / VISTA volunteers , and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.<br /><br />USCIS uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .<br /><br /><strong>Additional Information</strong> <br /> It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs. This position may be subject to random testing as a condition of employment. A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service.<br /><br /><strong>Note:</strong> If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity. <br /><br /><b>How You Will Be Evaluated</b><br /><br />You will be evaluated for this job based on how well you meet the qualifications above.<br /><br />You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): <ul> <li>Attention to Detail</li> <li>Customer Service</li> <li>Decision-Making</li> <li>Flexibility</li> <li>Influencing/Negotiating</li> <li>Integrity/Honesty</li> <li>Interpersonal Skills</li> <li>Reading</li> <li>Reasoning</li> <li>Self-Management</li> <li>Stress Tolerance</li> <li>Teamwork</li> </ul> In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.<br /><br />If you are found best qualified, you may be referred to the hiring manager for consideration and may be contacted for an interview. <strong>To preview the job questionnaire, click</strong> https: apply.usastaffing.gov/ViewQuestionnaire/10554008 .<br /><br /><strong>Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligible</strong> <br /> If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about CTAP or ICTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website. To be considered well qualified under CTAP/ ICTAP, you must be rated at a minimum score of 80 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.<br /><br /><strong>Veterans:</strong> <br /> Certain veterans are eligible to apply as a status candidate under the Veterans Employment Opportunity Act (VEOA). For more information, please click here .<br /><br /><strong>Note:</strong> Applicants who are referred to the hiring office for selection consideration may be required to complete a writing sample and/or other writing exercise as part of the interview/selection process. If the hiring office decides to request a writing sample and/or other writing exercise as part of its selection process, a designated contractor or Agency representative will contact you to: (1) inform you of this requirement; and (2) provide further instructions.<br /><br /><strong>Note:</strong> <ul> <li>For definitions of terms found in this announcement, please click here .</li> <li>We will notify you by email at various stages in the process click here. </li> <li>This position <strong>is not</strong> in the bargaining unit.</li> <li>This position <strong>is not</strong> considered "essential" for purposes of reporting to work when the facility might otherwise be closed.</li> <li>USCIS may fill one or more positions using this vacancy.</li> </ul> <br /><br /><b>Background checks and security clearance</b><br /><br />Security clearance <br /> Not Required <br /><br />Drug test required <br /> Yes <br /><br /></li> <b>Required Documents</b><br /><br /><ul> <li>Your <strong>resume</strong> (May not exceed 5 pages in length) that clearly demonstrates experience that meets the requirements of this position as outlined in the "Qualifications" section. You are highly encouraged to save your resume to a PDF document and upload the PDF document in lieu of submitting your resume created through Resume Builder or other such programs (i.e. Word, Google Docs, etc.). This helps ensure you meet the 5-page resume limit.</li> <li>Your <strong>responses </strong>to the job questionnaire https: apply.usastaffing.gov/ViewQuestionnaire/10554008 (submitted through the on-line application process in USA Jobs. Responses<strong> DO NOT</strong> need to be attached as an additional document to your application).</li> <li><strong>Veterans:</strong> if you are applying for <strong>5-Point Preference</strong> you must submit your DD 214 (Certificate of Release or Discharge from Active Duty) showing your Character of Service. If you are applying for <strong>10-point Preference</strong> you must fill out the SF-15 ( click here for the form ) and provide the required documentation listed on the back of the form. If applying as a disabled veteran, submit a copy of your DD-214 along with the letter from the Veterans Administration, or other formal documentation, that clearly identifies overall rating of disability. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the armed forces that you will be discharged or released from active duty within 120 days from the closing date of the announcement. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. Click here for more veterans' information. You may request a copy of your DD-214 through the E-Benefits Page .</li> <li><strong>Are you a current or former Federal employee?</strong> Submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document that shows the following information: <ul> <li>your appointment in the competitive service</li> <li>tenure</li> <li>grade and step</li> <li>full performance level</li> </ul> </li> </ul> If your SF-50(s) does not provide the information needed to make a final determination for qualification and eligibility, you will be found ineligible for the position. SF-50B print screens from NFC are not official documents and are not acceptable. This includes USCIS employees as well. All current DHS employees can print their own SF-50's by accessing the DHS eOPF website. If you have forgotten your user name or password, eOPF offers a self-service feature to assist you.<br /><br />If you are a current CIS employee and need access information to eOPF, contact USCIS.EOPFuscis.dhs.gov . For all other agencies please see your servicing Human Resources office. <ul> <li><strong>Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)?</strong> Submit: <ul> <li>a copy of your agency notice,</li> <li>a copy of your most recent performance rating, and</li> <li>a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.</li> </ul> </li> <li><strong>If you are requesting a reasonable accommodation</strong> to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here . </li> </ul> <br /><br /><b>If you are relying on your education to meet qualification requirements:</b><br /><br />Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education . <br /><br />Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.