<b>Duties</b><br /><br /><b>Summary</b><br /><br /><strong>PLEASE NOTE: Based on the current hiring restrictions, selectee may be subject to additional approval prior to offer being extended.</strong><br /><br />This position is located in the Bureau of the Fiscal Service, Revenue Collection Management, Tax Collection Division. The Division manages the systems and services used by the Internal Revenue Service (IRS) for collections under the Internal Revenue Code which includes the Electronic Federal Tax Payment System (EFTPS), IRS Lockboxes, and IRS General Accounts.<br /><br />Learn more about this agency <br /><br /><b>Responsibilities</b><br /><br />As an IT Specialist, you will:<br /><br />- Regularly lead and coordinate EFTPS IT related matters, including but not limited to, requirements definition, system development, system support, infrastructure, security, and communications with contractors, customers, peers and supervisors. Provide technical guidance for designing and developing EFTPS systems.<br /><br />- Routinely lead and coordinate geographically dispersed resources in the development, maintenance, and operations of the EFTPS system including incident management and technical support. <br /><br />- Oversee a national EFTPS customer service operation including staffing, call forecasting, performance metrics, and related telephony including an Interactive Voice Response System that handles approximately 20 million taxpayer calls per year. <br /><br />- Foster strategic partnerships with the Internal Revenue Service, Federal Reserve Bank, commercial banks, tax professionals, and the business community. These partnerships will require the employee to influence and persuade partners during difficult situations where the employee may encounter resistance.<br /><br />- Plan, design, implement, and maintain financial systems that function to meet operational and reporting needs; provide technical advice on systems that are integrated with administrative, management, accounting and other financial management systems.<br /><br /><b>Travel Required</b><br /><br />Occasional travel – Occasional travel as needed.<br /><br />Supervisory status <br /> No <br /><br />Promotion Potential <br /> 14 <br /><br /></li> <b>Requirements</b><br /><br /><b>Conditions of Employment</b><br /><br /><ul> <li>Must be U.S. Citizens or U.S. Nationals.</li> <li>Please refer to "Conditions of Employment."</li> <li>Click "Print Preview" to review the entire announcement before applying.</li> </ul> <br /><br />This opportunity is also open to <strong> Status Candidates </strong>under Announcement 19-FS-778-MP. Please refer to that announcement for details on open period, eligibility, and how to apply.<br /><br />The experience may have been gained in either the public, private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.<br /><br /><b>Qualifications</b><br /><br />You must meet the following requirements by the closing date of this announcement.<br /><br /><strong>For the GS-14</strong>, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes experience applying professional Information Technology (IT) principles, techniques, hardware and software in order to provide advisory, planning, customer service assistance, and operational support of IT programs. Examples of such experience could include:<br /><br />-Leading a team to complete IT projects; AND<br />-Participating in IT security assessments; AND<br />-Conducting formal and informal meetings involving presentations to customers, executive management, and partners; AND<br />-Planning, designing, and maintaining financial systems to meet operational needs; AND<br />-Analyzing laws, regulations, and policies affecting management of IT systems.<br /><br />AND<br />In addition to meeting specialized experience, applicants must have IT-related proficiency in each of the four competencies listed below:<br />- Attention to Detail, such as analyzing technical documents and data, draw conclusions, and formulate solutions to problems.<br />- Customer Service, such as establishing effective working relationships that increase information flow and productivity.<br />- Oral Communication, such as presenting results of analyses, including highly technical information to a variety of audiences.<br />- Problem Solving, such as providing technical advice, guidance, and recommendations on critical IT issues and apply new solutions to problems.<br /><br /><b>Education</b><br /><br />-<br /><br /><b>Additional information</b><br /><br />- Factors such as cost effectiveness, labor market conditions and difficulties in filling the position will be reviewed in determining if payment of relocation expenses is in the best interest of the Government. <br />- We may select from this announcement or any other source to fill one or more vacancies. <br />- This is a bargaining unit position.<br />- This position is a moderate riskposition.<br />- We offer opportunities for telework.<br />- We offer opportunities for flexible work schedules.<br /><br /><strong>CONDITIONS OF EMPLOYMENT</strong>: <br />- A one year probationary period may be required.<br />- Public Trust – Background Investigation will be required. <br />- Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.<br />- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency<br />- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.<br />- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.<br />- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.<br />- Obtain and use a Government-issued charge card for business-related travel. <br /><br /><b>How You Will Be Evaluated</b><br /><br />You will be evaluated for this job based on how well you meet the qualifications above.<br /><br />Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.<br /><br /><strong>Rating</strong>: Your application will be evaluated in the following areas: <strong>Technical, Project Management, Critical Thinking, and Communication</strong>. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Superior, Good, or Satisfactory depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.<br /><br />Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category. <br /><br /><strong>Referral</strong>: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.<br /><br />If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP )) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.<br /><br /><b>To preview questions please click here .</b> <br /><br /><b>Background checks and security clearance</b><br /><br />Security clearance <br /> Not Required <br /><br />Drug test required <br /> No <br /><br /></li> <b>Required Documents</b><br /><br /><strong>A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents.</strong> Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). <br /><br /><strong>All applicants</strong> <strong>are required to submit a résumé</strong> either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .<br /><br /><strong>VETERANS' PREFERENCE DOCUMENTATION:</strong> If you are claiming veterans preference, please see applicant guide for required documentation . In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.<br /><br /><strong>CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION:</strong> If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.<br /><br /><b>If you are relying on your education to meet qualification requirements:</b><br /><br />Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education . <br /><br />Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.