<b>Job Announcement</b><br /><br />Serves as key technical liaison for the Circuit Court's Case Management System vendor, as the vendor develops and implements the "Digital Trial Practice", "E-filing" and the "Judicial Dashboard" modules for the Judges of the 19th Judicial Circuit. Assists in managing the Court Digital Audio Recording (CDAR) system and establishing court protocols for digital evidence preservation and copy. Serves as part of a technical team, as it relates to the testing of new releases, patches, and interfaces directly related to the Judicial Operations-specific modules of the CMS. Liaises with the vendor as required and conducts extensive business process analysis and technical research as needed. Serves as a member of the court's IT department and provides daily technical support to customers to ensure availability of resources. Performs other duties as assigned.<br /><br /><b>Illustrative Duties</b><br /><br />(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) <ul> <li>Performs cable routing and termination, equipment installation and configuration, labeling, and documentation; <li>Provides routine support for network and/or telecommunications functions; <li>Responds to and prioritizes requests from users to provide guidance and assistance; <li>Adds/deletes users; <li>Proposes, develops, and implements documentation and procedures for determining and/or preventing problems; <li>Assists the help desk in problem determination and solution; <li>Sets up, installs, and tests hardware and peripherals at user sites; <li>Installs network operating system and standard programs; <li>Assists in the installation of more complex software and equipment; <li>Provides basic one-on-one training to users; <li>Maintains system records and documentation; <li>Participates in managing network/telecommunication system upgrades, expansions, and equipment exchange; <li>Reviews new technology and upgrades and makes recommendations on network/telecommunication system modifications; <li>Maintains an inventory list of agency hardware and software; <li>Provides assistance to other staff as needed.</li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></ul><br /><br /><b>Required Knowledge Skills and Abilities</b><br /><br />(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) <ul> <li>Some knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network; <li>Some knowledge of communications network management and router configuration; <li>Some knowledge of hardware and software, cabling, power requirements, ancillary equipment, and the like related to network operations and telecommunications systems; <li>Understands the PC in a network environment; <li>Understands the network environment and its operation; <li>Ability to install system hardware and software; <li>Ability to plan, schedule, coordinate, and manage studies, special projects and assignments; <li>Ability to evaluate and make recommendations on different applications software packages; <li>Ability to communicate effectively, both orally; and in writing; <li>Ability to assist users in solving systems problems; <li>Ability to translate technical terminology into terms understandable to management and employees; <li>Ability to establish and maintain effective business relationships.</li></li></li></li></li></li></li></li></li></li></li></li></ul><br /><br /><b>Employment Standards</b><br /><br /><strong>MINIMUM QUALIFICATIONS:</strong><br />Any combination of education, experience, and training equivalent to possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus two years network and/or telecommunications experience; or a bachelor's degree in such fields.<br /><br /><strong>CERTIFICATES AND LICENSES REQUIRED:</strong><br />None.<br /><br /><strong>NECESSARY SPECIAL REQUIREMENTS:</strong><br />The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.<br /><br /><strong>PREFERRED QUALIFICATIONS:</strong><ul> <li>Experience in supporting end users in a Microsoft Windows environment, including support of Microsoft Office applications, troubleshooting, and resolving a variety of desktop, server, and remote access problems. <li>Proficient experience in writing database queries and stored procedures and perform basic web design. <li>Experience in providing technical advice and assistance to senior level leadership. <li>Ability to manage multiple priorities and tasks with competing deadlines under pressure. <li>Ability to operate in a team environment with shared responsibilities. <li>Excellent communication and interpersonal skills. <li>Knowledge of Virginia court processes and extensive experience with court case management systems. <li>Knowledge of Software: Oracle 12c, MS SQL 2016, VBA, JAVA, PowerShell, Windows 10 and Microsoft Server 2019. <li>Experience in administering SQL databases, producing reports using Crystal reports and/or Microsoft SQL Report Services. <li>Experience in managing client/server application integrations.</li></li></li></li></li></li></li></li></li></li></ul><br /><strong>PHYSICAL REQUIREMENTS:</strong><br />Must be able to lift and install computer equipment weighing up to 75 pounds. Must be able to input and retrieve data from a computer. Physical requirements can be performed with or without reasonable accommodations.<br /><br /><strong>SELECTION PROCEDURE:</strong><br />Panel interview. As part of the interview process, a written exercise may be administered.<br /><br /><strong>It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.</strong><br /><br />Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314 . EEO/AA/TTY.