Overview

Systems Administrator, Junior<br /> Key Role: <br /><br />Identify and learn appropriate software applications used and supported by the team and field incoming problem tickets from end users to resolve application questions and issues. Route issues to the appropriate groups to resolve issues and provide timely and thorough follow-up of issue resolution status to end users and record, track, and document the problem-solving process, including detailed end user information, nature of problem or issue, all successful and unsuccessful decisions made, and actions taken through final resolution. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved, communicate recurring application problems and issues to team management, respond to user requests for system training coordinate with system leads to arrange the requested training, support the development of system training materials, and assist with conducting user system training in group and one-on-one settings on supported systems. Evaluate documented questions and resolutions to make recommendations for improving current help documents, including FAQs and user guides, support the system requirements definition process by analyzing recurring system issues, and recommend process and system enhancements within technology applications supported. Gather and document business and functional system requirements clearly and concisely utilizing a variety of requirements templates. Support the testing of new and existing systems under development by the team to ensure system development meets all business and functional requirements and serve as a supporting liaison between the user and stakeholder community and the software development team to clarify and validate requirements. <br /><br />Basic Qualifications<br /><br />-1+ years of experience in a professional work environment<br /><br />-Experience with customer service, troubleshooting, and problem resolution<br /><br />-Experience with supporting the phases of the systems development life cycle<br /><br />-Experience with troubleshooting and problem resolution <br /><br />-BA or BS degree or 4+ years of experience in business analysis with web-based systems<br /><br />Additional Qualifications:<br /><br />-Knowledge of how to use Microsoft SQL 2000/2005 to execute queries <br /><br />-Knowledge of iVlaua a plus <br /><br />- Knowledge of the systems development life cycle <br /><br />- Ability to learn new software tools and techniques quickly <br /><br />- Ability to communicate with end users in business-friendly and user-friendly language <br /><br />-Possession of excellent analytical and problem solving skills<br /><br />-Possession of excellent oral and written communication skills<br /><br />We're an EOE that empowers our people-no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic-to fearlessly drive change.


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