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Role: Network Engineer
Location: Dallas, TX
Job Description
Deploy & troubleshoot Cisco Routers, Switches, Optical network devices
Add & manage new devices discovered in Network Management systems
Handle escalations and troubleshoot problems
Handle deployment functions as requested
Manage and oversee shift handover process
Provide team support and process improvements through individual contributions.
Maintain and Update Knowledge Base and documentation
Perform change management in accordance with change management procedures
Perform capacity and performance management and report whenever exception is reported and takes remedial action
Troubleshooting Hardware and IOS related issue
Monitor and maintain SLA
Good knowledge for Network management software
Experience in vendor co-ordination
Hands on experience on upgrading IOS on network devices
Experience in using network sniffers & diagnosing network related issues
Experience in ITIL processes management
Excellent communication skills

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