Overview

<b><u>Role Summary:</u></b><br /><br />Responsible for providing insights and<br />executing Sales operational opportunities. Responsible the definition and<br />execution of solutions for functional area of responsibility (CCI Sales) to<br />evolve processes, policies and user solutions with a focus on improving the<br />agent experience, customer experience, and balancing customer and business<br />needs. Collaborates with team members responsible for standardization efforts<br />through their lifecycle – from planning through implementation, maintenance and<br />continuous improvement. This position works closely with front line sales<br />teams, boundary partners and IT in an agile environment to manage tasks and<br />resources for successful development, implementation and maintenance of<br />process, policy and design standards and user solutions.</p><br /><br />&nbsp;<br /><br /><b><u>Key Responsibilities:</u></b><br /><br /><ul><li>Responsible<br />for the effectiveness of complex &amp; strategic business processes and<br />develops sustainable, repeatable and quantifiable business process<br />improvements.</p></li><li>Performs<br />data analysis to assess effectiveness of processes and makes recommendations<br />for improvement.</p></li><li>Develops<br />hypotheses around areas for improvement and builds a fact base to support<br />appropriate next steps.</p></li><li>Identifies<br />innovative solutions to inefficiencies based on research within the<br />organization and market intelligence.</p></li><li>Manages<br />the planning and implementation of process improvement initiatives.</p></li><li>Works<br />with Technology partners as needed to provide support for development efforts<br />of sales tools, including process design, testing, documentation, and<br />operational implementations.</p></li><li>Observes<br />front line sales teams to ensure that processes and tools are being used<br />properly across all channels.</p></li><li>Manages<br />several priorities at once in terms of observing activities and formulating<br />recommendations related to multiple initiatives.</p></li><li>Organizes,<br />leads and facilitates cross-functional project teams.</p></li><li>Successfully<br />builds and manages relationships between various field and corporate contacts<br />to fully meet their business process and change management needs. This includes<br />defining policies, methods &amp; procedures and best practices.</p></li><li>Has<br />exceptional business acumen and story-telling skills – the ability to<br />communicate an insight to be understood easily and to drive action.</p></li><li>Has<br />excellent interpersonal, leadership, presentation, and collaborative skills to<br />work effectively with teams throughout organization.</p></li></ul><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br />Qualifications:<b><u>Minimum</u></b><br /><br /><ul><li>3<br />or more years of experience in related field (i.e. process management, quality,<br />etc.)</p></li><li>Demonstrated<br />problem solving and analytical thinking skills.&nbsp; </p></li><li>Excellent<br />interpersonal, leadership, presentation, and collaborative skills to work<br />effectively with teams throughout organization.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p></li></ul><br /><br /><br /><br /><br /><br /><b><u>Preferred</u></b><br /><br /><ul><li>BS/BA<br />degree in related discipline strongly preferred. </p></li><li>Prior<br />experience in management role preferred or leading projects.</p></li><li>Green<br />Belt/ASQ certification preferred.</p></li></ul><br /><br /><br /><br /><br /><br /><p><strong>About Cox Communications</strong></p>Cox Communications&nbsp;is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We&#39;re dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor&nbsp;James M. Cox.</p>Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual&#39;s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.</p>Statement to ALL Third-Party Agencies and Similar Organizations:&nbsp; Cox accepts resumes only from agencies with which we formally engage their services.&nbsp; Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.&nbsp; Cox is not responsible for any fees or charges associated with unsolicited resumes.</p>


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