The Registrar will originate a patient medical record and account number by obtaining and accurately keying demographic, financial and clinical information into the host computer system. Completes insurance verification to maximize reimbursement for Adventist Healthcare, achieve Point of Service collection goals, and assist with achieving departmental goals. Provides compassionate service to all patients and displays actions and attitudes that portray and contribute to the Critical Success factors of the organization. (Best place to work, most extraordinary experience, superior outcomes, financial success for reinvestment, valued as a faith based organization and a growing organization vital to the community).
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Demonstrates excellent patient service skills, assists in problem resolution both internal and external.
Demonstrates world class exceptional customer service and set example of correct phone etiquette.
Promote teamwork and a positive work environment.
Communicates to management when issues arise.
Demonstrates an ability to differentiate between self- empowered trouble shooting issues or escalating issues to management
Assist with training of new team members.
Independently problem solves and identifies opportunities for improvement
Completes follow-up in accordance to department policy.
Escalate appropriate issues to management
Verify accuracy of all insurance information
Conducts patient account assessments
Verify insurance eligibility for all patients
Attempt to ensure patient liabilities are paid in full at time of service.
Communication clearly to patient or patient designee, insurance coverages/benefits, patient financial obligations, and impact of unpaid services
Coordinates bed placement according to hospital guidelines and/or given staffing guidelines.
Other duties as assigned
DISTRIBUTION OF DUTIES
Registrar I: Supports hospital registration of all outpatient and inpatient services by obtaining the financial information pertinent to reimbursement and statistical data.
o Enters all demographic, insurance and patient notes accurately
o Register and pre-register patients as they arrive for their appointments and collect patient responsibility.
o Obtain any needed signatures from the patient at the time of registration or arrival.
o Greet and route all visitors/patients and responds to their requests in a helpful and courteous manner on the phone and in person.
o Perform accurate demographic and insurance updates on all patients as needed and required.
o Verify, collect and accurately enter insurance information into electronic health record system, and immediately notify supervisor if problems arise.
o Provide administrative support for Patient Access Dept., including answering phones, typing, faxing, electronic filing, copying, scanning and data entry, as needed.
Registrar II: Supports hospital registration processes, perform and enforces all activities which involve the placement and movement of patients, monitor efficient transfers and discharges. Maintain accuracy in documentation of death certificates and morgue throughput.
o Acts as a liaison between Patient Access and Clinical staff consistently representing Patient Access in a professional manner.
o Assist in Optimizing Bed Control training with other staff.
o Collaborates with other departments, physicians and administration for optimizing bed usage and to ensure placement efficiency.
o Coordinates bed placement according to hospital guidelines and/or given staffing guidelines.
o Assesses admissions for appropriateness and collaborates with others for optimal plans in compliance with payers and inpatient criteria.
EDUCATION / TRAINING REQUIREMENTS:
o Minimum of 1 year experience within a healthcare environment. Can include insurer or public health setting as well.
o At least 1 year experience in patient registration and/or eligibility and benefits.
o Requires some knowledge/training in government payer rules and regulations
o Requires some knowledge/training regarding TPLs, WC, and other payment sources and liabilities
o High School Graduate or equivalent. Some college preferred.
o Minimum of 3 years experience within a healthcare environment. Can include insurer or public health setting as well.
o At least 3 years experience in patient registration and/or eligibility and benefits.
o Requires working knowledge/training in government payer rules and regulations
o Requires working knowledge/training regarding TPLs, WC, and other payment sources and liabilities
o Some college or post HS education preferred.
Frequent pressure due to time constraints
Requires judgment that could affect performance and the image of the organization.
Frequently works at PC involving focused concentration.
Frequent walking, standing, bending, kneeling/crouching, sitting etc.
Light physical effort (lifts or carries up to 10lbs)
Atmosphere and environment associated with an hospital setting
Must maintain a professional appearance and demeanor at all times
This position is within the Revenue Cycle division of AHC and lead/managed by Navigant Cymetrix.
This position requires incumbents commit to at least one year in role prior to applying for other positions outside of Revenue Cycle
Employee will be responsible for providing coverage for schedule gaps during the day in the Emergency Department registration and Main registration areas at Shady Grove Medical Center and Germantown Emergency Center.
Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.
Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.
Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.